Charly Cares Emmilyb Low Res 4

Quality and safety are number one

The Charly Cares service is fully dedicated to the quality and safety of the babysitting services.

That’s why Charly Cares is introducing the Angel insurance & Medical helpline soon:

  • Angel insurance

    Protection from unexpected costs because of damage sustained during the babysitting service.

  • Medical helpline

    From tick bites to taking care of a scrape. Medical advice from professionals is available 24/7.

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Angel insurance

A Charly Cares Babysitting Angel is insured for damage sustained during the babysitting service:

  • Always a worry-free babysitting service;
  • Insured for high costs.
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Medical helpline

During a babysitting service, Angels will have access to medical support through this helpline. Medical professionals are available 24/7 to give advice to the Babysitting Angel:

  • From a tick bite to a scrape: always access to medical help;
  • A trusted feeling during the babysitting service.

Our service Quality and safety within our community

Charly Cares takes care of the entire process surrounding the babysitting service for both parents and Angels. We do this through our online platform, the Babysitting App. Besides the Angel insurance and medical helpline, the following services are extremely important to safeguard the quality and safety of Charly Cares.

Onze service

  • Support Team

    As a member and Babysitting Angel you are part of the Charly Cares community. This means we are here to answer your questions 24/7.

  • Children First Aid workshop

    The safety of the child is always paramount. That’s why Charly Cares organises the Children First Aid workshops together with the EHBO bureau. There, parents and Babysitting Angels will learn how to act in case of emergency.

  • Safe payments

    The payment of the completed babysitting service is processed through our online platform and payment provider Adyen. This means the Babysitting Angel will receive the payment guaranteed within 4 work days.

  • Personal interview

    We meet all Babysitting Angels first during a personal interview at one of our locations. During the interview, we will look to see if the Angel meets the Charly Cares babysitter requirements.

  • Ratings & reviews

    The Babysitting Angel gets a rating from the parent based on 5 stars, often supplemented by a written review. Charly Cares monitors these ratings and acts if necessary. This way, we keep continuous control over our babysitting network and we can offer transparency to the parent and the babysitter.


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We are here for you! 24/7 support

Do you have any questions or can we help you with anything? Our Support Team is here for you. You can reach us by calling 020 - 210 23 23 or by sending a WhatsApp message to 06 40 59 22 93. We’d love to help you out!

- Operations & Customer Care Manager Nicky Hoes