What do we do to guarantee the quality of our Angels?
When the Angel has registered, we check the profile based on experience and motivation. Is that insufficient or unclear? Then we schedule a personal meeting to ask about the experience. This is how we do our first quality check.
Before Angels can actually start babysitting, they first have to provide at least 2 references from families they have worked with before. After we have checked those, Angels can start babysitting.
Obligated ratings & reviews
After every babysitting service, parents are obligated to give the Angel a rating and they optionally give a review. It also works they other way around: Angels can give parents a rating. These ratings and reviews are continuously monitored by our team, to create transparency and safety.
Our Babysitting Angels’ babysitting experience
Babysitters often experience both day shifts as well as evening- and even night shifts. Of course, every Babysitting Angel will indicate which type of services they prefer, but the Babysitting Angel should always be capable of babysitting during the day and have relevant experience doing so. During the daytime is when kids often are the most active and therefore require additional attention and care.
Babysitting Angels are only allowed to babysit newborns if they have sufficient baby experience. Makes sense, because taking care of a baby is quite different from other age groups, seeing as how communication is often basically impossible. We differentiate between Newborn (0-6 months), Baby (6-12 months), and Toddler (12-24 months). In the personal check, we pay extra attention to this. In addition, Angels should describe their babysitting experience extensively in their profile. So parents can decide for themselves wether the babysitter has the right experience for his/her child.
The Pro-icon (extra experienced babysitter)
Our babysitters all love (to take care of) kids. They find it fun and view babysitting as a great and grateful way to earn some extra money.
Angels who, in addition to the required experience, have also taken or completed a child/care-related educational program will have the Pro icon added to their profile. Think of study programs such as teacher training, pedagogy, or medicine, but also Angels who have worked at a daycare or have worked as an au pair.
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But it is not just the strict selection at the start
As we said before: trustworthiness and transparency are of paramount importance to us. This is one of the reasons we ask parents to provide a star rating after each babysitting service.
You can also choose to write a review. Of course, this review is more detailed and nuanced than a rating, and can therefore provide great feedback for the next family and the Angel themselves. But it's up to you! It also works the other way around; Angels can give parents a rating too.
Our employees at the head office in Amsterdam continuously monitor the ratings and reviews. So we create a save and transparant environment for all our users.