Safely out the door

As a parent, you want to be confident that you can leave the house comfortably. To guarantee the highest quality and safety of our service, Charly Cares will introduce:

  • Doctor helpline

    From a tick bite to a graze. An Angel has 24/7 access to medical advice from professionals.

  • Angel insurance

    Each Babysitting Angel is insured for possible damage sustained during the babysitting service.

Added value to a babysitting service:

  • Doctor helpline

    Safety is paramount within our community. That’s why an Angel always has access to a doctor helpline during her babysitting service. There, professionals are available to give medical advice 24/7. So that your child always gets the care they need.

    More information about the doctor helpline >

  • Angel insurance

    However unintentionally, there could still be damage sustained during a babysitting service. After all, accidents happen... Luckily all Angels are insured for damages. So you, as a parent, are also protected from any possible costs. Great, right?

    More information about the Angel insurance >

Charlotte van der Straten: Founder of Charly Cares

“Charly Cares strives to unburden parents from all care during and surrounding a babysitting service. The new doctor helpline & Angel insurance are therefore a valuable addition, both for parents and Angels. Even in difficult situations, our service and Babysitting App is fully dedicated to safeguarding the safety and the quality of a babysitting service.”

What changes for you as a parent?

Starting date:

Starting from September 1st, all Babysitting Angels will have a doctor helpline available 24/7 & an Angel liability insurance!

What are the Angel insurance & doctor helpline?

Safety is incredibly important within our community, which is why a Charly Cares Babysitting Angel will have an Angel liability insurance and 24/7 access to a doctor helpline. Through these, the Angel is insured for liability damage sustained during the babysitting service & will have 24/7 access to medical advice from professionals.

Read more >

Is a Babysitting Angel insured for damage?

Damage sustained during a babysitting service is often not covered by a regular liability insurance (WA insurance). That is why the Angel liability insurance is a valuable addition both for parents and Angels. Through it, the Babysitting Angel is insured for damage sustained during a Charly Cares babysitting service and you can leave the house comfortably.

Read more about the Angel insurance >

What should I do if the Angel is liable for damage sustained during a babysitting service?

In that case, the Babysitting Angel is required to contact the Charly Cares Support Team. They will send the Angel an email granting her access to a digital claim form from insurer Aon. After the Angel has fully filled in the form and sent it, Aon will contact the Angel as soon as possible to settle the damage. The further settlement of the damage will go fully through insurer Aon.

More on the Angel liability insurance >

When can an Angel call the doctor helpline?

In case of emergency, the Angel will always call 112. But if, for example, your child has fallen and scraped their knee or suffered a tick bite, the doctor helpline will be available to the Angel 24/7. The babysitter will then receive medical advice from a professional.

More information on the 24/7 doctor helpline >

Wat are the costs of the insurance and doctor helpline?

Of course, we aim to keep the costs of the doctor helpline & Angel liability insurance as low as possible. The costs will be charged to the parent. Starting from September 1st, we will charge the following costs per babysitting service on behalf of insurer Aon:

  • 24/7 doctor helpline: €0,04 per hour
  • Angel liability insurance: €0,095 per hour

We are here for you! 24/7 support

Do you have questions or can we help you with anything? Our Support Team is always there for you. You can reach us by calling 020 - 210 23 23 or by sending a WhatsApp message to +31202102323. We’d love to help you out!

- Operations & Customer Care Manager Nicky Hoes