Cookie policy

The below cookie policy of Cares by Charly B.V. (legal name: Cares by Charly B.V., trade name: Charly Cares), Gerard Doustraat 62-1, 1072 VV Amsterdam, with Chamber of Commerce number 97121096, hereinafter also referred to as "Charly Cares", "we", or "us", applies to the Charly Cares website, https://www.charlycares.com, and the Charly Cares app.

Contents

A cookie is a small text file that a website loads onto the hard drive of your computer, tablet, or smartphone when you visit the site. The main function of cookies is to distinguish one user from another. In addition, cookies can also have functional properties, such that you remain logged in while using the website.

A distinction is made between (i) functional cookies, (ii) analytical cookies, and (iii) other cookies, such as tracking cookies. Charly Cares uses all these types of cookies. There is an explanation below about which information is collected through cookies, how that happens, and in what way we use it.

Duration
The duration of a cookie depends on the type of cookie. Some cookies are immediately deleted when the browser is closed. Other cookies, such as several tracking cookies, can be stored for up to three months. Some cookies are even stored for over a year. So-called session cookies and others (such as for saving login details) can be stored even longer if they are not deleted; these are called permanent cookies.

(i) Functional cookies
Like almost every other website or app, Charly Cares uses functional cookies. These cookies are necessary in order for the website and app to function properly. A functional cookie is, for example, saving the babysitter the visitor wishes to book. Cookies are also placed when you tick 'remain logged in' when logging into the website. At a later visit, you will then be automatically logged in, which many users consider to be convenient. With the help of these cookies, we can improve the usage of the website and app. We use these functional cookies, among other things, for:

  • Saving your data so that you can log in immediately.
  • Keeping track of your local settings, such as language.
  • Taxing the website evenly, so that the site remains accessible.
  • Playing videos via YouTube (see the YouTube privacy policy).

(ii) Analytical cookies
Charly Cares also uses analytical cookies. Analytical cookies are cookies that are used to collect visiter statistics. These cookies provide us with insight into visitors' usage of our website and app. The analytical cookies collect information regarding how visitors surf the website, for example which pages on the website are visited the most and which links are clicked. Charly Cares may use this information to offer more content and to make her website and app as user-friendly and optimal as possible. These analytical cookies cannot be traced back to individual people, which guarantees the privacy of the visitors. We use analytical cookies, among other things, for:

  • Monitoring traffic on our platform.
  • Determining the effectiveness of our marketing campaigns.
  • Analysing behaviour within our website with the purpose of improving the functioning of our platform.

(iii) Other cookies
Charly Cares also uses tracking cookies on her website and in her app. These are cookies that, within a specific domain or across several domains, track the suring behaviour of a visitor and analyse the use fo the website and the app by visitors, for example with the aim of improving the website. For this purpose, these are also used to collect personal data; for example, the location of the user is determined based on the IP address. These cookies make it possible to show personalised advertisements through different channels, such as third party websites. Third parties are also able to monitor your internet behaviour. Cookies can be used to display advertisements on third party sites. Tracking cookies are therefore also often called marketing, session, or targeting cookies. Information is also collected by means of scripts, beacons, and other things. Social media accounts, newsletters, and partnersites use tracking cookies. Charly Cares uses the following parties, among others, to place cookies on her website: LogRocket, HotJar, Autopilot, Mixpanel, Segment, Survicate, Google retargeting, and SmallChat. These third parties have all declared to meet the requirements of the General Data Protection Regulation. For cookies placed by our third parties, we refer to statements that these parties have published on their own websites. Please note that these statements may change regularly. Charly Cares does not influence that. We use tracking cookies, among other things, for:

  • Registering your visit and behaviour on the website and app in order to gauge your interests.
  • Determining the channel through which you found us.
  • Reporting your visit to our advertisers.
  • Displaying advertisements to users who fall within our target segment.
  • This is tracked by third parties (Google, Facebook, Segment, and SmallChat).

For the cookies that (social) media networks place and the possible they collect through them, we refer to the statements published by these parties on their own websites; note that these statements can change regularly. Charly Cares does not influence that.

Deleting and blocking cookies
You can instruct your browser to accept, block all cookies, or to warn you when a cookie is being offered. You can easily change your cookie settings in the settings of your browser. You can find out how to do so in the web browser manual (for example, Internet Explorer, Mozilla Firefox, or Google Chrome). The consumers association has provided a careful explanation of how you can do so and how to block cookies. For more information, see:
https://www.consumentenbond.nl/internet-privacy/cookies-verwijderen

Please be aware that, if you do not want cookies, we can not guarantee that our website and app will function properly. Various functions of the website may possibly be lost or you may no longer be able to see the website at all. In addition, refusing cookies or enabling do not track does not mean you will no longer see any advertisements. The advertisements will then simply no longer be tailored to your interests and will be repeated more often.

Changes to the cookie policy
As both Charly Cares and all the parties we work with are constantly developing, our cookie policy may be extended or changed in the future. All changes will be published on our website.

Unforeseen cookies
Due to the way the internet and websites work, we may not always have insight into the cookies placed by third parties via our website. This is especially the case if our webpages contain so-called embedded elements; these are texts, documents, pictures, or videos that are stored with another party, but that are shown on, in, or via our website.

If you do come across cookies on this website that fall into this category and that we have not mentioned above, please let us know, or directly contact the third party to ask which cookies they place, to what purpose, what the duration of the cookie is, and how they have guaranteed your privacy.

Questions?
If you have any questions regarding our cookie policy, you can contact Charly Cares by email via [email protected].

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