Faadiel from Voorburg
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Where do you start to look for an experienced and trusted fixed babysitter? Do you ask the girl next door? Or a family member? What if your fixed babysitter is no longer available all of a sudden because her plans have changed? Charly Cares understands that finding a fixed babysitter can be a challenge for busy urban parents. Students often have a (study)schedule that changes every 8-12 weeks. Because of this, this group often finds it difficult to commit for a longer period. Plans change, an internship or dream job is offered, leaving you, the parent, with a problem. How do you find a fixed babysitter on short notice?
“Fleur was fantastic, our boys loved her from the first minute. Would highly recommend and can’t wait to have her back!”
“Julie is very friendly. My child enjoyed his time with her!”
“Aggie was wonderful with my 5 week old son. She is kind, patient, and very experienced with newborns. I would highly recommend her!”
“Thank you Fabienne! You are wonderful and we look forward to having you sit again!”
As a parent, there is of course nothing you want more than a trusted babysitter to come to your house. For this reason, we screen all our Babysitting Angels in person at one of the Charly Cares offices. Okay, so, what does that mean? The screenings happen through our carefully designed screenings protocol. This means that we can and will be quite critical! For example, our Babysitting Angels can only babysit new-borns if they can prove that they have adequate baby experience. Within this category, we differentiate between Newborn (0-6 months), Baby (6-12 months) and Toddler (12-24 months).
During the screening, questions about bottle-feeding, sleep schedules and changing diapers will be discussed. Only Babysitting Angels with this specific experience will be matched with families with new-borns. That way, you can be confident in leaving your child with this fixed babysitter. Quite comforting.
If you see the “Pro”-icon in a Babysitting Angel’s profile, you will know that that specific babysitter, besides his or her own babysitting experience, also has completed child/care related training. Examples of this can be pabo, pedagogy, or medicine-students. Or how about Angels who have worked at a day-care, or have been an au pair.
Even if they do not have the “Pro”-icon, you can still be sure that they love babysitting and make the conscious decision to do it. Charly Cares also offers a Children’s First Aid workshop to parents and Babysitting Angels alike. This will be indicated in their Angel Profile and can be quite comforting to know.
To us, it is important to keep the quality and functioning of the Babysitting Angels as clear and reliable as possible. Luckily, you can help us do so! You can after each babysitting service rate your babysitter using a star rating.
You can also choose to write a review about the babysitter. This will, along with the rating, be visible to other parents. Great for us, for you, and for other families!
The ratings are continuously and meticulously monitored by Charly Cares and we intervene when necessary. Creating a safe and transparent online environment is what Charly Cares is all about. For sure!
1. Choose your desired time block and the number of repetitions (for example, the next 4 mondays from 15:00 - 18:00).
2. Select 3 to a maximum of 5 Babysitting Angels and send your request to them.
3. The Angel who accepts the request first gets the booking.
As a parent you make a selection of five Angels that you think they fit with your family. You can do this based on the profile and rating or review of the Babysitting Angel.
Shortly after you can contact the Angel who has accepted your booking as soon as possible via chat. We advise to make a (short) booking for introduction and a briefing. Additionally, it would be a good idea to meet the new babysitter, so your kid(s) get used to the babysitter.
As an Angel, you can only cancel a booking with high exceptions such as illness or family circumstances. This must take place at least 24 hours before the babysitting service begins, as follows:
The Angel does not contact the parents and expires the cancellation process via Charly Cares.
De Angel calls +31 (0)20 210 23 23 to cancel the booking. The booking has only been canceled after confirmation from one of our employees.
Charly Cares contacts the parents and, if necessary, arranges a (Last-minute) Babysitting Angel.
The babysitter agreement is concluded between the parent and the babysitter. If this agreement is terminated by the babysitter, Charly Cares may decide to remove the babysitter from the platform, as indicated in the standarts of conduct.
Charly Cares helps parents with finding a solution and they will together assess the behaviour of the Babysitting Angel. The parents give the Babysitting Angel in particular a rating and review.
Charly Cares discourages parents from negotiating the hourly rate of the babysitter. If you think the hourly rate of the babysitter is too high, you can choose to find another babysitter with a lower hourly rate.
If the request is accepted, the bookings will be shown in "My Bookings" by timeframe.
Cancel: Would you like to cancel one booking? Then you can click 'My Bookings' in 'Cancel Bookings.' Read more about the cancellation fee.
Change: Use the chat function with the Angel in particular to change the start time or end time of one booking. In the Babysitting Timer you can change the start time and end time after the babysitting service. It's important to discuss this with the Babysitting Angel!
Under the Settlement house services, both customers and helpers must be private. The babysitter does not pay VAT for the babysitter service, which is covered by the Settlement house services. In this case, the parent does not pay VAT for the babysitting service.